Job Purpose:
Answering to the Station Manager, the ideal candidate will be expected to regulate the everyday activities in interview with the Station Manager while guaranteeing execution of the station management framework. He/she will likewise be expected to guarantee that standards of timeliness and client care are conveyed as per the organization strategies and procedures and in consistence with the administrative specialists.
Guideline Accountabilities;
Arrangements and Procedures:
Guarantee consistence to every significant approach, cycles and procedures is accomplished so that work is done in a controlled and steady way.
Direct interior review/spot checks to guarantee consistence with safety and security procedures, administration standards and suggested rehearses.
Safety, Quality and Environment:
Advance and keep a positive safety culture, a solid, secure and financially savvy activity for Kenya Airways and guarantee consistence with the pertinent business/regulative necessities and friends procedures to guarantee a sound and safe workplace.
Document and hold the flight intend to consent to legitimate and organization prerequisites to guarantee airplane activities safety (where vital).
Distinguish and report perils, close to misses, episodes and mishap.
Everyday Operations:
Screen to guarantee that standards of timeliness and client care are conveyed by outsiders according to agreement and Service Level arrangement and as per the organization strategies and procedures and important administrative specialists.
Administer effective traveler handling at check in, boarding and appearances for positive charming client experience and guarantee accomplishment of traveler fulfillment and solace.
Without the Station Manager, liaise with applicable specialists and guarantee similarity with every administrative prerequisite, association standards and neighborhood procedures and address Kenya Airways at AOC gatherings to address air terminal assistance issues.
Direct, screen and control the takeoff interaction for on time flight of trips inside the laid out safety and security procedures.
Encourage and keep up with great working relationship with different carriers and air terminal partners to work with smooth Kenya Airways (KQ) activities.
Plan, brief, regulate and guarantee productive designation of assignments and obligations to staff for ideal shift execution.
Counsel, impart and scatter data as proper to travelers, staff and outsider specialist co-ops to wipe out slips in assistance conveyance/recuperation.
Get ready and document all flight handling reports and different reports for successful management of data.
Assign the station supervisor when he/she is out of Station/away from obligation.
Elevate organization picture to upgrade advertising and client devotion
Guarantee execution of KQ WAY best practice at the station.
Information, Skills and experience;
Bachelor's Degree or pertinent Higher Diploma from a perceived University.
Experience in all over air terminal handling with no less than 3 years in administrative job.
Safety Management System (SMS) Awareness preparing.
Airside Safety - Initial and Aviation Security - Initial stages of preparation.
KQ - Dangerous Goods Regulations Category 10 (CAT 10).
Station/Ground Handling Management (IATA) or same.
Traveler Handling Training.
Monetary Management/Cost Control Awareness.
ALTEA DCS - CM and FM.
Amazing insightful, dealings and impacting abilities as well as fantastic relational abilities.
Capacity to handle pressure and tough spots with strength, tranquilly and successfully.
Should be an individual of obvious uprightness.
Social Competences:
Teamwork/team player.
Client center.
Results arranged.
Drive.
Critical thinking Skills.
Instructions to apply:
In the event that you fit the profile, apply today! If it's not too much trouble, present a duplicate of your nitty gritty Curriculum Vitae.
Because of the volume of uses that we get, just short-recorded candidates will be reached.
Kenya Airways is an equal opportunity business.
