Main purpose of the job: Responsible for using performance, standardization and development of dealer guide procedures and systems to permit for Marketplace to scale the quantity of sellers in a responsible manner. To offer management to the Marketplace Seller Success team to ensure that dealers are on boarded and supported in line with first-class practices and quality in industry requirements. The function takes full duty for the each day operations of the above crew in addition to their ongoing improvement and performance improvement. This function is accountable for the achievement and health of all Marketplace dealers operating on the Marketplace with the aid of formulating and executing a Seller Success strategy in keeping with the overall e-commerce and Marketplace techniques
Duties & Responsibilities
Key overall performance areas
Strategy, Execution, Alignment and Execution
Optimise sales overall performance of current dealers
Continuous improvement
Develop and conduct trend evaluation on the seller pipeline
Audit & Compliance
Lead the Seller Support Team
Self-Management
Desired Experience & Qualification
Minimum Academic Requirements, Professional Qualifications, and Experience:
• Diploma/diploma degree in income, advertising or customer service
• five+ years’ revel in in dealing with sales or advertising and marketing
Competency Requirements
Essential
Evaluating Problems
Providing Leadership
Giving Support
Driving Success
Communication and presentation abilities
Leadership
Make knowledgeable judgements
Ensure seller focused overall performance
Ensure execution and obtain outcomes
Ensure making plans and improvement
Build and impact crew
Ensure ethics and compliance
Adapt and analyze
Functional
Advanced Computer Literacy
High talent with evaluation, BI and modelling gear
MS Office talent (mainly Excel)
Knowledge of Retail/e-trade surroundings and relevant rules
In–depth information of income, dating control and customer support
Knowledge of organizational tactics and guidelines
Knowledge of Makro software packages is an advantage
This is a palms on function, with the emphasis on attention to element.
Ability to work in a excessive pressure environment and encourage teams
Aptitude for hassle fixing
